Privacy policy :

At Dr. Dry, your privacy is important to us. We are committed to protecting any personal information you share with us through our services. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with www.drdrylaundry.com, our official platform for laundry and cleaning services.

By accessing or using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect certain types of information when you interact with our website or use our services, including:

• Personal Details: Name, email, mobile number, address, etc.

• Booking & Transaction Information: Pickup location, service preferences, order history, payment method (card details, UPI ID, etc.).

• Device & Usage Data: IP address, browser type, device model, operating system, and user behavior on our website.

• Cookies & Tracking Tools: To enhance your browsing experience, we use cookies that store preferences and help us understand site usage.

You may choose not to provide personal information; however, this may limit access to certain services or features.

2. Purpose of Data Collection

The information we collect is used for:

• Booking and delivering our services efficiently

• Sending order updates, invoices, and service-related notifications

• Providing customer support and handling inquiries

• Personalizing your experience based on past preferences

• Improving our website, services, and user interface

• Sending offers, promotions, and service recommendations (with opt-out option)

We never collect data beyond what is necessary for delivering a seamless, secure, and personalized service.

3. Data Sharing and Disclosure

Your data is never sold to any third party. We may share your information only in the following cases:

• With service partners (pickup/delivery staff, logistics providers) to fulfill your requests

• With government or legal authorities, if required by law

• With affiliates or partner firms, strictly for operational needs

• During business restructuring such as mergers or acquisitions, where the new entity will honor the existing privacy terms

All such sharing is done securely and with confidentiality.

4. External Website Links

Our website may contain links to other websites for reference or promotions. Dr. Dry is not responsible for the privacy practices or content of these external sites. We advise reviewing their privacy policies separately.

5. Data Security Measures

We implement strict safeguards to protect your personal information. These include encryption, secure servers, firewall protections, and access restrictions. While we do our best to ensure data safety, no online system can be fully immune to risks.

6. Communication and Opt-Out Options

You may receive updates or promotional messages from Dr. Dry via email, SMS, WhatsApp, or other digital platforms. If you wish to stop receiving non-essential communication, you can:

• Use the “unsubscribe” option in emails

• Contact our support team with an opt-out request

We respect your preferences and provide full control over communication settings.

7. Use of Cookies

Cookies are small files stored on your device to enhance your website experience. They help us remember your login details, understand preferences, and analyze traffic patterns. You may disable cookies in your browser settings, though this may affect some site features.

8. Consent

By using www.drdrylaundry.com and submitting your personal details, you consent to the terms described in this Privacy Policy. This includes the use, storage, and sharing of your information as outlined above.

If this policy is updated, the revised version will be posted on our website. Continued use after changes means you accept the new terms.

9. Contact and Grievance Officer

In case of any concerns or complaints regarding your data or privacy, you can reach out to our Grievance Officer:

Name: Ashish Nagrale
Email: [Insert official support email]
Phone: [Insert official support number]
Address: [Insert office or registered address]